Terms & Conditions — ae99

Introduction

Welcome to ae99, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the ae99 website, mobile interface, and all associated services. By creating an account or continuing to use any part of our platform, you acknowledge that you have read, understood, and agreed to comply with these terms in their entirety.

ae99 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes take effect immediately upon publication on this page. It is your responsibility to review these terms periodically. Continued use of the platform after modifications constitutes acceptance of the revised terms.

Key Principles

Eligibility

To open and maintain an account with ae99, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. ae99 strictly enforces a 21+ age policy on all accounts.
• You must be a natural person with legal capacity to enter into binding contracts.
• You must not be a resident of or located in any jurisdiction where online gaming is explicitly prohibited by law.
• You must register using your own accurate personal information. Registering on behalf of another person or using false details is strictly prohibited.

Account Registration & Verification

Each user is permitted to hold only one active account on ae99. Duplicate accounts are prohibited and may result in suspension or permanent closure of all associated accounts along with forfeiture of any balances held.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. ae99 shall not be liable for any losses arising from unauthorized access to your account due to your failure to keep your password secure. Immediately notify our support team if you suspect unauthorized activity on your account.

KYC Verification

ae99 may request identity verification documents at any stage — including during registration, before processing withdrawals, or at any point deemed necessary by our compliance team. This KYC process helps protect the integrity of the platform and the security of all player accounts. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension and forfeiture of pending transactions.

Deposits & Withdrawals

ae99 supports a range of convenient payment methods suitable for Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are conducted in Bangladeshi Taka (BDT) unless otherwise specified.

Deposit Rules

All deposits are credited to your ae99 account after successful payment confirmation. Minimum and maximum deposit thresholds may apply depending on the chosen payment channel. ae99 does not charge fees on deposits, although your payment provider may apply its own transaction charges. Deposits made through fraudulent or unauthorized payment instruments will be reversed and the associated account may be suspended.

Withdrawal Rules

Withdrawal requests are processed subject to completion of KYC verification, satisfaction of any applicable bonus wagering requirements, and confirmation that the withdrawal method matches the original deposit method. ae99 aims to process approved withdrawal requests within one to three business days. ae99 reserves the right to delay or decline withdrawals pending security or fraud investigations.

Bonuses & Promotions

ae99 offers various bonuses and promotional offers to eligible players. All bonuses are subject to specific terms and wagering requirements that are communicated at the time of the offer. The following general rules apply to all bonuses:

• Bonuses may only be claimed once per household, IP address, device, or payment method unless otherwise stated.
• Wagering requirements must be fulfilled before any bonus-derived winnings can be converted to withdrawable cash. The applicable rollover multiplier is stated in each individual offer.
• ae99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice.
• Players found to be exploiting bonus structures through hedging, arbitrage, or other forms of bonus abuse will have their bonuses voided and may face account suspension.

Prohibited Conduct

The following actions are strictly prohibited on ae99. Violation of any of these rules may result in immediate account suspension, permanent closure, forfeiture of funds, and reporting to relevant authorities:

• Using automated bots, scripts, or software to interact with any part of the ae99 platform.
• Engaging in money laundering, fraudulent transactions, or any financial crime using the ae99 payment system.
• Attempting to gain unauthorized access to ae99 systems, servers, databases, or other accounts.
• Colluding with other players to manipulate game outcomes or exploit platform vulnerabilities.
• Harassing, threatening, or abusing ae99 support staff or other members of the platform community.

Intellectual Property

All content on the ae99 platform — including but not limited to the brand name, logo, game interfaces, promotional materials, written content, software, and design elements — is the exclusive intellectual property of ae99 or its licensed content partners. You may not reproduce, distribute, publicly display, reverse-engineer, or create derivative works from any ae99 content without prior written consent. Unauthorized use of ae99 intellectual property constitutes infringement and may be pursued through legal channels.

Limitation of Liability

To the fullest extent permitted by applicable law, ae99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of — or inability to use — the platform, including loss of funds due to technical failure, third-party service outages, or events beyond our reasonable control.

In all cases, ae99's total aggregate liability to any user shall not exceed the total net deposits made by that user in the thirty days immediately preceding the event giving rise to the claim. Gambling involves financial risk; ae99 strongly encourages all users to play responsibly and only wager amounts they can afford to lose.

Privacy & Data Protection

Your use of ae99 is also governed by our Privacy Policy, which explains how we collect, store, process, and share your personal data. By accepting these Terms & Conditions, you also acknowledge and accept the terms of our Privacy Policy. We handle your personal data in accordance with applicable data protection standards, using SSL encryption and secure server infrastructure to safeguard your information at all times.

Responsible Gaming

ae99 is committed to promoting responsible gaming practices across Bangladesh. We provide tools such as deposit limits, session time reminders, self-exclusion options, and cooling-off periods to help players maintain healthy gaming habits. These tools are accessible through your account settings or by contacting our support team.

If you believe that gambling is negatively affecting your well-being, finances, or relationships, we strongly urge you to use our self-exclusion feature or contact our support team immediately. Gaming should always be an enjoyable leisure activity — never a means of generating income or resolving financial difficulties.

Amendments to These Terms

ae99 may revise these Terms & Conditions at any time by updating this page. Material changes will be communicated to registered users via email or an in-platform notification where reasonably practicable. The date of the most recent revision is indicated at the top of this page. Your continued use of the platform following any revision constitutes your acceptance of the updated terms. If you do not agree to the revised terms, you must discontinue use of ae99 immediately.

Governing Law & Dispute Resolution

These Terms & Conditions shall be governed by and construed in accordance with applicable law. In the event of any dispute arising from your use of ae99, we encourage you to first contact our support team at [email protected] to seek an informal resolution. ae99 is committed to resolving disputes promptly and fairly. If an informal resolution cannot be reached, the matter may be referred to binding arbitration in accordance with applicable procedural rules. Nothing in these terms limits your statutory rights as a consumer.

Contact Us

If you have any questions, concerns, or feedback regarding these Terms & Conditions, our team is ready to assist. Please reach out to us at [email protected]. Our support team operates 24/7 and is available in English to help players across Dhaka, Chittagong, Sylhet, and all of Bangladesh. We aim to respond to all inquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).