Privacy Policy — ae99

📄 1. Introduction

ae99 operates as an online gaming and sports betting platform serving players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are deeply committed to protecting the privacy and personal data of everyone who uses our platform.

This Privacy Policy sets out in detail the conditions under which ae99 collects, processes, stores, and protects your personal information. It also describes the rights you hold over your own data and the choices available to you at any point during your relationship with us.

By registering an account, visiting the ae99 website, or using any of our services, you consent to the data practices described in this policy. Please read this document carefully and contact our support team if you have any questions or concerns.

📥 2. Information We Collect

We collect personal data in two primary categories: information you provide directly to us, and information we collect automatically when you use our platform.

• Identity data — full name, date of birth, gender, and national identification details required for KYC verification.
• Contact data — mobile phone number, email address, and residential address (city, district, Bangladesh).
• Account data — username, password (stored as a cryptographic hash), account preferences, and gaming history.
• Financial data — transaction history, deposit and withdrawal records, payment method references (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard account identifiers), and wallet balances.
• Communications data — records of support conversations, emails, and feedback messages you send to ae99.

Information collected automatically when you interact with the platform includes:

• Device and technical data — IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data — pages visited, time spent on each page, games played, bet amounts, and session duration.
• Location data — approximate geographic location derived from your IP address, used for regional compliance purposes.
• Cookie data — session identifiers, preference cookies, and analytics cookies as described in the Cookies section below.

⚙️ 3. How We Use Your Information

ae99 uses your personal data for the following legitimate purposes:

• To create, verify, and manage your account, including mandatory KYC identity checks required before processing withdrawals.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment networks, and to prevent fraudulent transactions.
• To deliver personalised gaming experiences, recommend relevant games, and calculate and award bonuses and promotions applicable to your account.
• To send you service-related communications such as account security alerts, transaction confirmations, deposit receipts, and important platform updates.
• To monitor platform activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour, and to apply any self-imposed limits you have set.
• To comply with applicable laws, prevent money laundering, detect fraud and abuse, and respond to lawful requests from regulatory or law enforcement authorities.

⚖️ 4. Legal Basis for Processing

We rely on the following legal grounds to process your personal data:

• Contractual necessity — processing is required to fulfil our obligations under the Terms & Conditions you agreed to when registering your ae99 account.
• Consent — where you have given explicit permission, for example to receive promotional offers or marketing newsletters via email or mobile notification.
• Legal obligation — we are required to retain certain records and cooperate with authorities to meet anti-money laundering, counter-terrorism financing, and consumer protection requirements.
• Legitimate interests — where processing is necessary for our legitimate business interests, such as fraud prevention, platform security, and improving the quality of our services, provided those interests are not overridden by your rights.

🤝 5. Sharing Your Data

ae99 does not sell or rent your personal data to any third party. We may share your information only in the following strictly defined circumstances:

• Service providers — trusted technology and payment partners (such as bKash, Nagad, and Rocket mobile banking processors, and SSL certificate authorities) who assist in operating the platform and are contractually bound to protect your data.
• Game providers — game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive anonymised session data for the purpose of delivering and certifying the fairness of their games.
• Legal and regulatory authorities — we may disclose your data when required by applicable law, court order, or governmental request, or to protect the rights and safety of ae99 and its users.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of ae99's business assets, your data may be transferred to the successor entity, subject to equivalent privacy protections.

In all cases where data is shared with third parties, we require those parties to implement appropriate technical and organisational safeguards that are at least equivalent to those applied by ae99.

💳 6. Payment & Financial Data

Financial transactions on ae99 are processed through established mobile financial services and banking channels operating in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank, as well as international card networks (Visa, Mastercard). Full payment card numbers are never stored on ae99 servers. Only masked identifiers and transaction reference codes are retained for record-keeping purposes.

All payment processing partners are independently certified and adhere to their own published privacy and security standards. We encourage you to review those policies separately if you have concerns about the handling of your payment data by those third-party processors.

🍪 7. Cookies and Tracking Technologies

ae99 uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and gather aggregate analytics data. The types of cookies we use include:

• Essential cookies — strictly necessary for the platform to function, including session authentication, security tokens, and load balancing. These cannot be disabled without impairing the service.
• Functional cookies — used to remember your display preferences, language settings, and recently played games so that your experience is consistent across sessions.
• Analytics cookies — aggregate, anonymised data about page visits, click patterns, and session durations, used to identify performance improvements and optimise the user interface.

You can manage or disable non-essential cookies at any time through your browser settings. Please note that disabling functional cookies may affect the quality of your gaming experience on ae99. Continued use of the platform after being notified of our cookie practices constitutes your consent to the use of cookies as described here.

🗄️ 8. Data Retention

ae99 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information and transaction records are typically retained for a minimum of five years following account closure in order to meet anti-money laundering and financial record-keeping obligations.

Where personal data is no longer required, ae99 will securely delete or anonymise it so that it can no longer be attributed to any individual. You may request early deletion of your data subject to our legal retention obligations by contacting [email protected].

✅ 9. Your Rights

As a user of ae99, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered account details:

• Right of access — you may request a copy of all personal data ae99 holds about you, including the categories of data, purposes of processing, and any third parties with whom it has been shared.
• Right to rectification — if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure — you may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to any overriding legal retention obligations.
• Right to restrict processing — in certain circumstances, such as when you contest the accuracy of your data or object to its processing, you may request that we limit how we use it while the matter is being resolved.
• Right to data portability — where processing is based on your consent or a contract with you, you may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to withdraw consent — where processing is based solely on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

We will respond to all rights requests within a reasonable timeframe. Verification of your identity may be required before we can process your request to protect both you and other account holders.

🔞 10. Children's Privacy

ae99 is strictly an adult gaming platform. Registration and participation are permitted only for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. Age verification checks are conducted as part of our mandatory KYC process for all new accounts.

If we become aware that personal data has been inadvertently collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on ae99, please notify us immediately at [email protected].

🔒 11. Data Security

ae99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting which staff can view personal account data, regular security audits, and firewall and intrusion detection systems.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. You play an important role in protecting your own account by choosing a strong, unique password and never sharing your login credentials with anyone. If you suspect your ae99 account has been compromised, please contact [email protected] immediately.

🔗 12. Third-Party Links

The ae99 platform does not contain links to external third-party websites. If you navigate away from ae99 to any external site, please be aware that we have no control over the content or privacy practices of those external sites, and their own privacy policies will apply. We strongly recommend reviewing the privacy policy of any website you visit independently of ae99.

🔄 13. Changes to This Privacy Policy

ae99 reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, business practices, or platform features. When material changes are made, we will update the "Last Updated" date shown at the top of this page and, where required, notify registered users via email or a prominent notice on the ae99 platform.

Your continued use of the ae99 platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, you should discontinue use of the platform and may request account closure by contacting our support team.

📬 14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ae99 handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within 3 business days.

Email us at: [email protected]